Jenn wears a lot of hats at Innovative Eye Care. As practice manager, she works tirelessly to keep the office operating smoothly. She manages the everyday tasks that come with running a small business. That means one minute she might be paying a bill, and the next minute she could be interacting with patients and staff. Her incredible organizational skills make the impossible possible – we couldn’t survive without Jenn.
She is also one of our in-house frame stylists. She can help you find frames that will not only look absolutely perfect on you but will also help you see SO much better, which is the whole point right? She’s a total people person and makes sure that every person who walks through our doors leaves here feeling better than before. One of the best things she brings to this job as eyewear stylist (besides her fantastic style and eyewear expertise) is her patience. She’ll spend as much time as you need to get the right style, fit, and comfort with the glasses or lenses you choose. Think of her as the best friend you didn’t even know you needed – she’s honest, friendly, and smart.
She’s a Virginia native but has been a proud Queen City resident for fifteen years. When not at work, she loves good food, binging on Netflix, a mani/pedi, a long motorcycle ride, and cheering for her son in Taekwondo, soccer, and basketball. Oh, and her son’s impressive basketball skills must come from his mama – Jenn is a former collegiate basketball player and STILL enjoys shooting hoops in her free time. Yep, she’s a true Renaissance woman, and we can’t wait for you to meet her.
Emily will most likely be one of the first faces you see when you come to Innovative Eye Care. As one of our patient care coordinators, she will make sure you feel welcome and comfortable. Emily is our go-to for checking patients in, verifying insurance, taking phone calls, and scheduling appointments. She loves helping people, thrives under pressure, and doesn’t even mind a Monday, so we are so happy she’s with us.
Emily is a double unicorn. Not only is she a Charlotte native (you don’t meet many of those!), but she also has 20/20 vision. Her perfect vision hasn’t stopped her from hitting up our eyewear boutique’s amazing sunglass selection, though. Right now she’s crushing on the aviator trend.
When she’s not keeping everything under control at our front desk, Emily loves to cook, hit the gym, and escape to Isle of Palms, SC for a beach fix. She also enjoys tackling DIY projects for the home. Her current obsession? Making sunburst mirrors.
She’s a non-stop ball of positive energy and our very own sunburst. We’re sure your day will be a little brighter after working with Emily.
As one of our optometric technicians, Jennifer is Dr. Mumford’s right-hand woman. After checking in, Jennifer will be the first person you’ll work with at our office. She will do all of your pre-testing and contact lens training and will set everything up so that your visit with Dr. Mumford is smooth and efficient. With her warm personality, calm nature, and over 20 years of experience, Jennifer is the PERFECT person for this job.
Jennifer knows no two patients are alike and loves getting to know each new person that walks through our door. And, one of her favorite parts of the job is catching up with longtime patients whose visits can become like seeing extended family (without the stress of a holiday dinner to prepare). She’s also AMAZING with kids and teens – most likely because she’s a mom of two and “gets” it. Whether you’re here for a yearly check up or a more serious eye problem, she’ll guide you through each step in such a zen-like way that you might be able to skip yoga for the day.
In her free time, Jennifer loves spending time with her two kids, a daughter in high school and a son who just recently flew the coop. With some of the demands of parenting behind her, Jennifer is finding a new love for crocheting – something her grandmother did that she always admired. Daniel Stowe Botanical Gardens is her local “happy place,” but she’ll escape to the sugar sand beaches of St. George’s Island on Florida’s Gulf Coast any chance she can get.
She’s cool, calm, collected, and so very capable. We can’t wait for you to meet Jennifer!
Rachel is one of our amazing Eyewear Consultants here at Innovative Eye Care. She works closely with our doctors to help patients find their perfect vision correction. Her soothing aura and thoughtful diligence make every patient interaction warm, friendly, and positive.
Rachel is originally from Connecticut, where she lived and worked for many years with her husband and their children. After 17 years training under a seasoned optometrist there, she and her family decided to relocate to Charlotte, North Carolina, which has been their home ever since. Our patients benefit not only from Rachel’s experience and high-quality optician training, but also from her hardworking and gentle spirit. The patients are Rachel’s favorite part of her job; there is nothing more gratifying to her than helping someone access life-changing vision care.
When she’s not working, Rachel enjoys spending time with her husband John and their three boys, a family of self-described ‘dorks’ who enjoy playing card games and Dungeon and Dragons together. You might also find her listening to music or taking care of her family’s menagerie of pets: four snakes, two rescue cats, and a rescue pitbull. In her free time, she enjoys meditating, crafting, and restoring wood furniture.
We can’t wait for you to meet Rachel!
Ania is one of Innovative’s amazing optometric technicians! She is an experienced optometric tech who is passionate about giving patients the best, most compassionate care. As someone who has worn glasses her entire life, she knows the difference that one caring person can make during a potentially anxiety-inducing eye exam. Her favorite part of her job as optometric technician is making a human connection with each patient. Ania’s warm, upbeat personality makes her perfect for this patient-facing role. Our patients love connecting with her as she performs their initial eye exam.
In her free time, you’ll find Ania busy growing her small business. Ania has turned her years-long passion for makeup into a thriving side hustle as a makeup artist. She loves creating beautiful, unique makeup looks for her clients. Her empathy and humor, which make her amazing at her work in our practice, also help her understand the needs of her makeup clients.
When she’s not working in our practice or on her small business, Ania relaxes with fun reality TV shows. She also enjoys spoken word poetry. Though a native of Baltimore, Maryland, Ania has lived in Charlotte since childhood. In the coming years, she hopes to complete higher education in optometry and build out her side business by obtaining a real estate license.
We know you’ll love meeting Ania during your next eye exam.
Miranda is one of our fantastic optometric technicians here at Innovative! Though relatively new to the optometry business, she’s quickly found her stride in our practice. Miranda has always loved both science and working with people, so when she recently decided to pursue a career change, she found her interests paired wonderfully in the role of optometric technician.
Optometric techs work one-on-one with patients to perform a preliminary eye exam and basic tests. They’re also one of the first people you’ll meet when you come into our office for an exam— just one reason why we’re lucky to have Miranda here! Miranda’s friendly, positive attitude helps put our patients at ease. She loves meeting new people and it’s her personal mission to make every patient laugh and smile. When it comes to the technical aspect of her work, Miranda’s detail-oriented nature and eagerness to learn make her great at what she does.
A native of Rock Hill, South Carolina, Miranda now lives in Fort Mill with her husband Trey. They are proud pet parents to Daisy, a bearded dragon, and Diesel, a rescue pit bull. Miranda loves her animals and is a proud advocate for pit bull rescue and rehabilitation. When she’s not working, she loves watching science documentaries, camping, and spending time at Lake Wiley. A lover of live music, you’ll find her at concerts at local music venue The Fillmore. She and her husband also enjoy traveling— their favorite destination being the beautiful mountains of Tennessee.
We can’t wait for you to meet Miranda during your next eye exam.
We are so excited to introduce you to Nicole, one of our wonderful Patient Care Coordinators. Nicole helps our patients find the perfect frames or contact lenses. She also enjoys running Innovative’s social media presence. If you’ve seen any of our posts on Instagram, Nicole was probably behind them! Nicole has a background in dental assisting; she switched over to optometry a few years ago and has been working in the industry ever since. Our patients benefit from Nicole’s allied health background and from her strengths in project management, customer service, and design.
For Nicole, the best part of her job is the opportunity to build relationships with patients. Every patient interaction is a chance to brighten someone’s day and to use her problem-solving skills to find their perfect solution. Her outgoing personality and relaxed, easygoing manner make her easy to interact with.
When she’s not working, Nicole enjoys spending time with her husband Brandon and their rescue animals– cat (Dazzle), dog (Sammy), and bunny (Ginger)! Originally from New Jersey, she now calls Charlotte home and loves volunteering with local animal rights and affordable housing organizations. She also enjoys traveling, creating special effects makeup looks, and trying new things. Nicole is a vital part of our team, and we can’t wait for you to meet her!
Maloni is one of our wonderful opticians here at Innovative Eye Care! If you purchase a pair of glasses in our office, Maloni will help you understand your options and which types of lenses and frames will work best for you. She loves interacting with patients and supporting them in their eye care journey. Since joining our team, she has fallen in love with the small, supportive environment of our boutique optometry practice. She says the best part of her job is helping patients make informed decisions about their glasses or contact lenses.
Maloni’s thoughtful, detail-oriented work ethic makes her a helpful and reliable addition to our office. She combines practical knowledge with a sense of fun and curiosity. We are lucky to work with Maloni!
When she’s not working, Maloni enjoys spending time with her fiancé and planning for the upcoming birth of her child. She has a knack for makeup and dreams of attending cosmetology school one day. She also loves interior design and can often be found watching HGTV. Maloni is a longtime resident of the Charlotte area. She is a valuable member of our team, and we can’t wait for you to meet her!